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How does PlanPay work?

Simplifying Payments for Merchants and Customers​

At its core, PlanPay is designed to simplify the payment process and enhance the overall experience for both merchants and customers. Here's a step-by-step breakdown of how PlanPay works:

Step 1: Customer Checkout​

  1. The customer arrives to the merchants website and discovers PlanPay is a payment option

  2. By looking at the embedded price preview widget the customer is able to understand the desired products or services are within their weekly budget

  3. The customer selects their desired products or services from the merchant's website.

  4. At the checkout page, the customer is presented with the PlanPay widget, which allows the user to manage the breakdown of the total cost into manageable payment instalments.

  5. Using the PlanPay checkout, the customer can customise their payment plan and confirm confirms the purchase.

Step 2: Order Creation and Plan Setup​

  1. Once the customer successfully checks out, an order is created with the merchant, and a corresponding payment plan is set up with PlanPay.

  2. The merchant retains responsibility for the order, while PlanPay takes over the payment relationship with the customer.

Step 3: Customer Portal​

  1. Customers gain access to the PlanPay customer portal, where they can view and manage their payment plans.

  2. Within the portal, customers can track their plan progress, view payment details, update their payment information, make payments, and even request plan changes within the predefined limits.

Step 4: Merchant Portal​

  1. Merchants have access to the comprehensive PlanPay merchant portal, where they can gain insights into customer plans, view transaction details, issue refunds, and access reports.

  2. The merchant portal streamlines the management of PlanPay transactions, making it easier to track customer activity and optimize business operations.

Step 5: Payment Handling​

  1. PlanPay simplifies payment handling for merchants. Eligible payments received from customers are managed by PlanPay, with funds remitted to the merchant's account on designated payment dates.

  2. Payment deadlines set by the merchant are taken into account, ensuring timely payment collections aligned with the agreed-upon terms.

Step 6: Support and Enquiries​

  1. For order-related enquiries, customers can directly reach out to the merchant, particularly for matters like travel dates, order changes, or delivery status.

  2. Customers can also refer to the PlanPay customer portal for information about their payment progress, remaining instalments, and resolving any issues related to their payment plan.

PlanPay's streamlined process simplifies the payment journey, empowers customers to make purchases with ease, and provides merchants with the tools and support to effectively manage installment payment transactions. PlanPay has created a convenient and hassle-free win-win situation for all parties involved.